Mountain Maples - Ordering & Shipping

Ordering & Shipping

Order Processing
Your order will be processed in the strictest order of receipt. This insures that you get the best trees available at that time. At the time full payment is received, your trees are marked with your customer number and removed from our inventory. We protect and care for your trees until they are shipped to you on the agreed-upon ship date. We will charge your credit card the date we process your order. On this date, not your projected ship date, is when a tree actually leaves our inventory and becomes yours. This is the fairest system we have found because it gives our mail-order and internet customers the same access to our trees as the visitors to our nursery, and insures that customers in areas that ship late in the season get the same service as those in areas that ship early.

Shipping and Handling Charges

To California, Nevada, Oregon or Washington.
Quantity	1	2	3	4	5	More
Size A	$10	$16	$21	$25	$28	Add $3 per tree
Size B	$15	$22	$28	$33	$37	Add $4 per tree
Size C	$25	$45	$60	$70	$78	Add $8 per tree

To other Continental United States.
Quantity	1	2	3	4	5	More
Size A	$20	$30	$39	$47	$54	Add $7 per tree
Size B	$30	$50	$65	$75	$84	Add $9 per tree
Size C	$45	$80	$105	$125	$140	Add $15 per tree

For mixed tree sizes shipped together, calculate for the largest trees, then add the additional tree price for the smaller trees.

To Alaska, Hawaii, and International Shipments

By special arrangement. Please call.

Specimen and Pre-bonsai trees: $25.00 handling charge per tree to cover cost of shipping materials plus actual UPS fees billed at time of shipping.
Books: $9.00 each UPS Ground.
Supplies: As noted with items.

Shipping and Handling Policy

We ship trees on Mondays to avoid weekend delays. California, Nevada, Oregon and Washington are shipped USPS Priority Mail or UPS ground. All other continental states go USPS Priority Mail or UPS 3 Day Select.

During the dormant season (November-April) we semi-bareroot the trees and pack the roots in a damp peat moss. If the trees are in leaf, we leave the roots more intact, making the package heavier, packaging more difficult, and shipping more expensive, so we encourage requesting dormant ship dates.

We pull your order from stock when it is received and care for your tree until it is shipped. If we don't feel a tree can safely be shipped, we will ask you to wait until it can. Trees are packed with reused or recycled packaging materials when we can, and we encourage our customers to reuse and recycle.

SUBSTITUTIONS:
We will not make substitutions on your order without your prior permission. When you order trees that are very rare, it is helpful to us if you can give us an acceptable substitution. We will be glad to offer suggestions.

DAMAGED PACKAGES:
If your package arrives damaged, please call us at (707) 984-6522 or (888) 707-6522 or E-mail us (mtmaples@mountainmaples.com) right away, and be sure to save all the packing materials for the shipper to examine. This procedure will get us a refund for the lost merchandise from the shipper, and we thank you. Mountain Maples' guarantee to our customers is valid regardless, and replacement trees will be shipped right away.

REPLACEMENT TREES:
There is no charge for trees replaced under our guarantee, however, it is necessary for us to charge you for the shipping of these trees.